Mariontek One in five callers to your store hangs up. Most of them wanted service.
Mariontek Autos answers every service and sales call live, in your dealership's name — captures the appointment request, checks the VIN for open recalls, and drops the lead into your CRM before the caller ever reaches voicemail.
~19% of dealership calls go unanswered or abandoned; ~70% of inbound is parts & service. — Marchex Institute
Maria G.
Grinding brake noise, wants service this week. VIN checked — one open recall (driver-side airbag inflator) to handle alongside the brake work. Answered in Spanish.
Wants Thu morning · best callback mobile, anytime.
Your profit center's phone is going to voicemail.
inbound dealership calls go unanswered or abandoned.
of all inbound calls are parts & service — the drops hit fixed ops hardest.
average service & parts revenue per dealer — up 33% since 2018.
dealer share of service visits — down from 33%, leaking to independents.
And when a service customer defects, they can walk with $12,000+ in lifetime service spend. Every call that goes to voicemail is a shot at losing one. — Cox Automotive
A VIN becomes a captured, reimbursable repair lead.
When a caller gives a plate or VIN, Mariontek checks it for open recalls and captures the request for your team — labor the manufacturer reimburses, and work that only a franchised dealer of that make can legally perform. Every open-recall vehicle in your market belongs in your service lane, not the independent's.
First to answer wins the sale.
Phone buyers are your highest-intent leads — and the first ones a busy floor drops. Answer them live and you catch the money the web forms never make.
Phone sales leads close at roughly 14% — more than double the ~6% of internet leads — and set appointments at 73–81% vs 32–41%. — Foureyes / Urban Science
Front-end gross on a single new-vehicle sale. Miss the call, miss the up — one saved sales lead a month covers the whole thing many times over. — Haig Report, Q4 2024
Respond in 5 minutes instead of 30 and you're up to 21× more likely to qualify the lead. Mariontek answers on the first ring, day or night. — MIT / Lead Response Management
Leads land in the tools you already run.
Native ADF/XML
Every captured lead flows into VinSolutions, Elead, or DealerSocket as ADF — the universal automotive lead format your CRM already ingests. Nothing to rip out.
No DMS integration to fight
Mariontek doesn't touch Reynolds, CDK, or Tekion. It makes your existing stack better instead of replacing it.
All-party consent, built in
Every call opens with the recording disclosure that satisfies all-party-consent states. Inbound capture stays clear of outbound-campaign consent rules.
Answers in Spanish
A store that answers in Spanish captures callers its competitors leave on hold — qualified and captured in their language; the lead lands in your CRM in English, ready to work.
Priced per rooftop. Scales to the group.
A fraction of a single BDC seat — outsourced BDC runs into the thousands per month. Setup is a commitment filter, not a grab.
Dealer / Group
- ✓Service + sales call answering, live, in your name
- ✓VIN → open-recall flag (OEM-reimbursed work)
- ✓ADF leads into your CRM
- ✓Missed-call reporting hub + multi-rooftop rollup
- ✓Bilingual · after-hours capture
Shop
- ✓Live call answering + appointment requests
- ✓Missed-call capture + lead delivery
- ✓Bilingual answering
- —Recall repair is franchise-only (OEM reimbursement)
Every plan is capped minutes + metered overage — that's how the economics stay healthy at dealership volume. Starting prices; first deals are price discovery.
See it answer a call in your store's name.
We'll show you your own missed-call number and the open-recall VINs sitting in your market — then let the AI answer live.
Mariontek Autos provides automated call answering and lead capture for dealerships and shops. Cost comparisons are illustrative; actual staffing and BDC costs vary. Recall repairs reimbursed by the manufacturer can be performed only by franchised dealers of that make. Statistics cited from the sources shown.